FAQs

Do you ship across India?

Yes, we offer PAN India shipping.

How long does delivery take?

Orders are processed within 2–4 business days.
Delivery usually takes 5–10 business days, depending on your location.

How can I track my order?

Once your order is shipped, tracking details will be shared via email or SMS.

What is your return policy?

Returns are only accepted in the following cases:

• Damaged product

• Wrong size received

• Wrong product received

A clear package opening video is mandatory for all return or exchange requests.
Requests without a video will not be accepted.

Is package opening video compulsory?

Yes.
A continuous, unedited package opening video showing the sealed package and product issue is mandatory.
Without this video, no return or exchange will be processed.

Do you offer exchanges?

Yes, exchange is available within 7 days of delivery, subject to:

• Product being unused and unwashed

• Original tags and packaging intact

• Valid package opening video provided

Do you provide refunds?

Refunds are issued only after product inspection and approval.
Refunds are processed within 7–10 business days.
Shipping charges are non-refundable.

Can I return or exchange sale items?

No.
Sale or discounted products are not eligible for return or exchange.

Will you accept returns for colour differences?

No.
Minor colour variations may occur due to lighting or screen resolution and are not considered defects.

What if the product doesn’t fit me?

If you receive a wrong size, exchange is allowed within 7 days, provided:

• Package opening video is shared

• Product is unused and in original condition

How do I raise a return or exchange request?

Email us within 7 days of delivery at:
shagaafashion@gmail.com
Please attach:

• Order ID

• Package opening video

• Clear images of the issue

What if I delay raising a request?

Requests raised after 7 days of delivery will not be accepted.

Are your products exactly the same as shown in pictures?

We try our best to represent products accurately.
However, slight variations in colour and texture may occur due to lighting and screen differences.

Are accessories shown with outfits included?

No.
Accessories, jewellery, and bottoms shown are only for styling purposes unless mentioned otherwise.

Can I cancel my order after placing it?

Order cancellations are not guaranteed once processing has started.
Please contact us immediately for assistance.

How can I contact Shagaa Fashion?

Email: shagaafashion@gmail.com
Website: https://shagaafashion.in